CANCELATIONS & REFUND POLICY
Unlimited Editing, Subscriptions, & General Client Services
(Photo/Video/Social Management, Single Projects, etc)
Our Service Guarantee
We have a 14-day money-back guarantee that begins the moment you purchase and ends 14 days from that time. If you are unhappy with our services for any reason you are free to cancel your account at any time during the first 14 days and receive a full refund upon request. You can keep any edits we have rendered for you as thanks for giving us a try. We do not have long term contracts so you are still free to cancel your account at any point in time, however, if it’s past the first 14 days you will not receive a refund.
Additionally, if you cancel your account after you have been billed for a new month, we will not grant refunds in this case. We provide monthly billing email reminders several days before your bill hits to give you ample time to close your account prior to being billed. Just like most subscription services. Whenever you cancel your account, regardless of when that may be, you will keep what time you have paid for, and your account will officially close at the end of the billing cycle. We will continue to render services for the time remaining unless explicitly requested not to.
Outside of the above, We do not provide refunds for services rendered of any kind. We make no promises about our services and what they can do for you or your business. Your results may vary. If you are ever unsatisfied with our services please contact us and we will do our best to make it right. If terms cannot be met, we can terminate our agreement/project. Likewise, if we cannot get you to deliver on your part of the project, we may release you as a client too. A lot of services we offer hinge on acccess, software, and a lot of variables that are beyond our control.
Training Courses
We have a strict no refund policy on all digital training courses. Due to the nature of their accessability, and our affiliate programs, we cannot grant refunds for these types of products for any reason. If you ever have an issue with a course please feel free to reach out. Some courses we sell may override this policy with a policy of their own. In these cases, you will see the standalone policy on the course sales page.
General Product Refunds
General products are products that we sell in our online store, as well as occasionally in standalone product offerings through various outside sales funnels. We go through extreme precautions to ensure high-quality products and packaging for all items that are both sold and shipped by us. For these products, we accept returns on damaged products only if they are requested within (5) calendar days of delivery confirmation. If this is the case you will return the item to us and (if we can) we will send you a new replacement product. Being we cannot control how the postal service will treat your package, we ask that you cover the return shipping costs, and we will cover the shipping costs back to you. In the event we cannot replace the product, you will receive a full refund including any shipping or taxes. For products shipped and sold by us, we do not accept returns or issue refunds for any other reason.
There are products that we sell that are not shipped by us (Dropshipped). These products have a 10-day return/refund window for damaged or lost orders only. All sales are otherwise final. Again, we go through extreme efforts to assure our products and services are top of the line. If you ever have issues or questions please contact us as we strive for great feedback and want you to have a pleasant experience with us. We will always do our best to make it right and make you happy.
SHIPPING POLICY
Shipping note: Some of our products ship from Primal Optics HQ here in the great state of Tennessee, and some of our products are 3rd party products that ship from our fulfillment partners across the globe. For this reason, and due to high demand, the shipping time frame on any 3rd party products can vary between 2-4 weeks but depending on where you live and where it ships from, it could arrive sooner. We use our USA fulfillment centers as much as possible. When products ship from these fulfillment centers, you can expect much faster shipping (7-14 days).
For products that are shipped by us here at Primal Optics HQ, you can expect normal delivery times. Typically 3-5 days. You will know whether a product is shipped by us, or one of our fulfillment centers by looking at the product vendor on any individual product page. If you see any vendor name other than “Primal Optics” it means it’s shipped from one of our fulfillment centers. As always, if you have order questions please reach out to us. It’s our primary mission to get your orders processed and shipped as fast as possible.
PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.
Provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won’t affect the user’s experience.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Remarketing with Google AdSense
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins, collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the contact page of this website.
